Shipping policy

Updated November 1, 2026.

Shipping methods and charges

Our standard physical products currently offer free Economy ground shipping to eligible United States addresses. Express shipping is available for eligible orders at an additional charge. The methods available for your items and destination, and the final shipping charge for the complete order, are displayed at checkout before payment. A separately quoted custom order may have different delivery arrangements stated in its quote.

For delivery outside the United States, contact icraftwoodgoods@gmail.com before ordering. International availability and any charges must be confirmed; free U.S. ground shipping is not a promise of free international shipping.

Production and delivery timing

Many of our pieces are made or personalized after ordering. Production time is separate from carrier transit time. Artwork preparation, proof approval when applicable, design changes and current workload can affect when an order is ready to ship. Check the selected listing and any written order estimate.

Choosing Express shipping changes the shipping service; it does not automatically move an order ahead in production. If you need an item for a ceremony, holiday or other deadline, contact us before purchase so we can confirm whether the requested timing can be accommodated. Carrier delivery estimates are estimates unless an express written guarantee is provided.

Address accuracy and delivery issues

Please check your complete delivery address before ordering and contact us immediately about any correction. Changes may not be possible after dispatch. We will review any additional shipping needed because of an incorrect customer-supplied address or an unclaimed parcel with you before arranging another shipment, subject to applicable law.

If a shipment is delayed, missing or arrives damaged, contact us with the order number. For damage, keep the product and packaging and provide photographs where available so we can assess the issue and arrange the appropriate remedy. A carrier scan does not remove any rights you may have under applicable law.

Returns and personalized orders

Personalized and custom-specification goods are final sale for change of mind. Verified arrival damage to a personalized item is normally handled by replacement of the same item and design. Eligible non-personalized items may be returned under our 14-day return-request policy; the customer pays change-of-mind return shipping. See the full return and refund policy for conditions, the process and statutory rights.